Saniflo.
A model, not a guess.

Begin with the particular fault.

Describe the fixtures feeding the existing unit and its changed pumping pattern. Stop connected water use if waste is not clearing.

An odour develops near the unit

Stop connected use if an odour is associated with leakage or changed pumping. Describe visible signs from a dry position and mention cleaning products already introduced. Do not add more chemicals or remove the cover. An odour is useful information, but it does not identify a particular failed internal component.

Another pattern to distinguish: water backs up at a connected fixture

Stop using all fixtures connected to the unit if waste backs up. Identify the first affected fixture and whether use elsewhere triggered the problem. Do not add drain chemicals or open contaminated fittings. Keep people clear and provide the model and visible arrangement when requesting assessment of the existing system.

Read the identity, not just the badge.

Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.

Equipment routes for this enquiry

These are enquiry categories. Exact model acceptance and required work are checked individually; manufacturer authorisation is not implied.