Saniflo / Saniflo macerator / BR2
The unit makes a changed grinding sound
Stop using the connected fixtures if the normal grinding sound changes markedly. Describe what happened immediately beforehand, but do not run the unit again to clear it. Keep the cover fitted and tools out. Internal obstructions and damaged components cannot be distinguished reliably from the sound alone.
Compare this observation: the pump stays silent after flushing
Do not flush again or use other fixtures feeding a silent unit when waste is not clearing. Describe any remaining sound, warning or visible backup. Avoid repeated resets and do not open the electrical connection. Give the complete model and which fixtures are connected before a repair or replacement is considered.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Keston address
Keep the Keston address, complete BR2 postcode and equipment details in one enquiry. A pump fault and an ordinary kitchen-appliance fault need different preparation.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the unit makes a changed grinding sound” establish the failed part?
No. Describe that observation separately from “the pump stays silent after flushing”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.