Whirlpool / Tumble dryer / BR4
An error appears only after running
Copy the displayed warning and record the approximate stage at which it appears. Include whether the clothes are still cold, warm and wet or nearly dry. There is no need to run the machine again solely to collect a code. The full model and existing observations help determine the next assessment.
Compare this observation: a scraping or thumping sound appears
Stop using the dryer if a new scrape, heavy thump or displaced drum is noticed. Describe whether the sound repeats during rotation or only at starting. Do not reach into the cabinet or keep restarting it to clear the sound. Include the exact model and any recent move or loading change.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the West Wickham address
Give the full BR4 postcode and days when someone can provide access. We offer Monday–Thursday appointments, with the actual slot confirmed by the team.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “an error appears only after running” establish the failed part?
No. Describe that observation separately from “a scraping or thumping sound appears”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.