Whirlpool / Electric hob / BR1
Touch controls do not respond
Describe whether the controls are dark, locked or lit but unresponsive. Include any symbol shown and whether the surface was recently cleaned or affected by a spill. Follow only the normal user-lock instructions for the model. Do not spray liquid into controls or infer a failed circuit board from touch behaviour alone.
Compare this observation: the hob cuts out after warming
Stop use if the hob cuts out repeatedly after warming or appears to overheat. Describe the number of zones in use and whether the display remained lit. Mention changed cupboards or storage nearby. Do not alter cooling arrangements or remove the appliance to investigate the cause; assessment needs the actual model.
The symptom followed other work.
State what changed and when the problem began, without assigning a cause from timing alone. Include any moved cabinet, connection or supply arrangement.
For the Bromley address
For a Bromley address, include the full BR1 postcode and entry arrangements. The district alone does not identify the property or confirm the visit.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “touch controls do not respond” establish the failed part?
No. Describe that observation separately from “the hob cuts out after warming”. Explain whether they began together or at different times, and include the fitting detail: the symptom followed other work. The inspection can then consider the symptoms and safe access together.