Smeg / Washing machine / BR2
The wash result changes
Explain what is different about the finished laundry: residue, cleaning, smell or wetness. Include the programme and any recent change of detergent or load. A cool final load alone does not establish a heating failure. Give the observed result, and leave temperature sensing, heating and control checks to the assessment.
Compare this observation: the timer pauses repeatedly
Describe what the machine is doing during the pause rather than recording only the estimated finish time. It may be waiting at a particular stage or changing its time estimate. Note repeated delays, remaining water and any eventual message. Do not open covers or keep cancelling cycles to investigate the timing.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the Hayes address
Specify Hayes in Bromley, Kent, with the complete BR2 postcode. This avoids confusing the address with other places named Hayes.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the wash result changes” establish the failed part?
No. Describe that observation separately from “the timer pauses repeatedly”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.