Smeg / Washing machine / BR7
A knock develops as the speed rises
Stop using the machine if it knocks heavily or moves as the spin builds. Describe when the sound begins and whether it repeats with drum movement. Do not steady a moving cabinet by hand or reach behind it. Include the model and any recent move so the arrangement can be assessed safely.
Compare this observation: the display is dark
Leave the machine switched off if a blank display follows sparks, a hot smell or electrical protection operating. Do not open controls or repeatedly restore a tripping supply. Tell us whether the panel is entirely dark or gives a brief response, and whether the loss of operation was sudden or intermittent.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the Chislehurst address
For Chislehurst, provide the complete BR7 postcode and describe the equipment location inside the property. Include any fitted furniture door or restricted access.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “a knock develops as the speed rises” establish the failed part?
No. Describe that observation separately from “the display is dark”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.