Smeg / Washer dryer / BR7
Drying takes much longer
Explain whether the longer drying time developed gradually or appeared suddenly. Include the type of load, selected setting and whether the displayed time keeps changing. Follow only maintenance listed for users in the manual. If overheating or a scorched smell accompanies the delay, stop use rather than extending the drying run.
Compare this observation: a drying warning appears
Copy the full warning and note whether it appears when drying is selected, after warming or near completion. Include whether the washing stage still works normally. A brief photograph of an already visible display can help. Do not select repeated drying runs just to reproduce the message; the exact model is essential.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the Chislehurst address
For Chislehurst, provide the complete BR7 postcode and describe the equipment location inside the property. Include any fitted furniture door or restricted access.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “drying takes much longer” establish the failed part?
No. Describe that observation separately from “a drying warning appears”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.