Smeg / Tumble dryer / BR4
An error appears only after running
Copy the displayed warning and record the approximate stage at which it appears. Include whether the clothes are still cold, warm and wet or nearly dry. There is no need to run the machine again solely to collect a code. The full model and existing observations help determine the next assessment.
Compare this observation: the dryer stops before clothes are dry
Give the selected automatic or timed setting and describe the laundry when the cycle ends. Tell us whether completion looks normal or a warning interrupts it. Different load conditions can affect an automatic programme, but a new stopping pattern needs assessment. Avoid repeatedly extending operation if overheating or unusual smells occur.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the West Wickham address
Give the full BR4 postcode and days when someone can provide access. We offer Monday–Thursday appointments, with the actual slot confirmed by the team.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “an error appears only after running” establish the failed part?
No. Describe that observation separately from “the dryer stops before clothes are dry”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.