Smeg / Tumble dryer / BR5
The door will not stay closed
Describe whether the door will not latch, drops out of alignment or closes but produces a warning. Stop use if it cannot close normally. Do not tape it shut or bypass the safety switch. Give the model and an external view of the hinge and catch area for the enquiry.
Compare this observation: the drum does not turn
Stop the dryer if the drum remains stationary while a sound or heat is present. Tell us whether the display lights and how the attempted start ends. Do not rotate it by hand to assist starting, bypass the door switch or continue repeated attempts. The model and starting behaviour guide the enquiry.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the Petts Wood address
Use the complete BR5 postcode for a Petts Wood enquiry. Keep the fault code separate from the model number; the two details identify different things.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the door will not stay closed” establish the failed part?
No. Describe that observation separately from “the drum does not turn”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.