Smeg / Electric hob / BR2
The glass is damaged
Do not use a hob with damaged glass. Keep liquid away and do not touch damaged areas or investigate beneath the surface. Provide a safely taken photograph and the complete model. A matching outline or width does not establish which glass assembly is suitable; the appliance identity is needed first.
Compare this observation: a warning appears when cooking starts
Write the warning exactly and describe when it appears relative to switching on or placing cookware. Say whether it affects one zone or the whole hob. Avoid treating similar codes on different models as the same failure. Keep internal checks for an assessment and include the complete product identification.
The symptom followed other work.
State what changed and when the problem began, without assigning a cause from timing alone. Include any moved cabinet, connection or supply arrangement.
For the Hayes address
Specify Hayes in Bromley, Kent, with the complete BR2 postcode. This avoids confusing the address with other places named Hayes.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the glass is damaged” establish the failed part?
No. Describe that observation separately from “a warning appears when cooking starts”. Explain whether they began together or at different times, and include the fitting detail: the symptom followed other work. The inspection can then consider the symptoms and safe access together.