Smeg / Fridge / freezer / BR2
The appliance makes a new noise
Compare the new sound with the appliance's usual behaviour: when it starts, how long it lasts and whether opening a door changes it. Include any temperature change too. A sound alone cannot identify a compressor problem. Model acceptance is checked first, and compressor replacement is outside this service.
Compare this observation: the fridge section is freezing food
Explain which foods or shelf positions are affected and whether the rest of the compartment behaves normally. Include the selected setting and recent changes. A freezing result can have several explanations, so do not assume a thermostat must be ordered. The model and pattern should guide the inspection.
The equipment shares its position.
Tell us about stacked equipment, neighbouring cupboards or other fittings that limit access. A visible connection is not an invitation to loosen it.
For the Keston address
Keep the Keston address, complete BR2 postcode and equipment details in one enquiry. A pump fault and an ordinary kitchen-appliance fault need different preparation.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the appliance makes a new noise” establish the failed part?
No. Describe that observation separately from “the fridge section is freezing food”. Explain whether they began together or at different times, and include the fitting detail: the equipment shares its position. The inspection can then consider the symptoms and safe access together.