Smeg / Fridge / freezer / BR1 / BR2
The freezer temperature rises
Record any temperature indication or alarm and whether frozen food has softened. Protect affected food rather than relying on a familiar operating sound to judge performance. Provide the full model for acceptance checks. We do not offer compressor changes or sealed-system repairs, and American-style side-by-side units are excluded.
Compare this observation: a door does not close evenly
Tell us whether a furniture panel is attached and describe any visible gap or change in alignment. Do not tilt the cabinet or adjust a heavy door as a temporary fix. Include the model and an external photograph. A closing complaint may affect temperature, but its exact cause needs assessment.
The equipment shares its position.
Tell us about stacked equipment, neighbouring cupboards or other fittings that limit access. A visible connection is not an invitation to loosen it.
For the Bickley address
Bickley addresses can use BR1 or BR2. Keep the complete postcode with the house or flat identifier rather than choosing a district from the town name.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the freezer temperature rises” establish the failed part?
No. Describe that observation separately from “a door does not close evenly”. Explain whether they began together or at different times, and include the fitting detail: the equipment shares its position. The inspection can then consider the symptoms and safe access together.