Smeg / Dishwasher / BR2
A continuous pump sound continues
Stop use if pumping continues unusually when no normal programme is progressing. Note when the sound begins and any display message. Do not tilt the appliance or defeat a protective system to make it quiet. Persistent pumping can be a response to another condition, so the motor sound alone is not a diagnosis.
Compare this observation: glasses develop marks
Explain whether the marks are food, a wipeable film or cloudiness that seems part of the glass. Note the detergent and any salt or rinse-aid indication. Avoid adding unfamiliar cleaning chemicals while investigating. A change in wash result needs the programme and model details before a mechanical fault can be assumed.
The equipment shares its position.
Tell us about stacked equipment, neighbouring cupboards or other fittings that limit access. A visible connection is not an invitation to loosen it.
For the Keston address
Keep the Keston address, complete BR2 postcode and equipment details in one enquiry. A pump fault and an ordinary kitchen-appliance fault need different preparation.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “a continuous pump sound continues” establish the failed part?
No. Describe that observation separately from “glasses develop marks”. Explain whether they began together or at different times, and include the fitting detail: the equipment shares its position. The inspection can then consider the symptoms and safe access together.