Samsung / Washer dryer / BR5
A drying warning appears
Copy the full warning and note whether it appears when drying is selected, after warming or near completion. Include whether the washing stage still works normally. A brief photograph of an already visible display can help. Do not select repeated drying runs just to reproduce the message; the exact model is essential.
Compare this observation: a leak happens only on drying
Stop use when a leak occurs during drying, even if washing appears normal. Describe where water first appears and how far the drying programme has progressed. Avoid moving the machine or disconnecting pipework. Combined appliances manage water and moisture in model-specific ways, so the timing helps prepare an appropriate inspection.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the Petts Wood address
Use the complete BR5 postcode for a Petts Wood enquiry. Keep the fault code separate from the model number; the two details identify different things.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “a drying warning appears” establish the failed part?
No. Describe that observation separately from “a leak happens only on drying”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.