Samsung / Electric hob / BR3
One zone will not heat
Tell us the hob type and exact zone that no longer heats. Describe whether other zones and the display remain normal. A zone position is not sufficient to identify a component, especially across different technologies. Keep the glass and underside assembled, and supply the full model from a safely visible label.
Compare this observation: the supply protection operates
Leave the hob out of use after electrical protection operates. Explain whether the event followed switching on, a change of setting or normal cooking. Do not repeatedly reset the circuit or bypass a protective device. The timing and equipment details help prepare a professional assessment without risking another trial.
The equipment shares its position.
Tell us about stacked equipment, neighbouring cupboards or other fittings that limit access. A visible connection is not an invitation to loosen it.
For the Beckenham address
BR3 is the starting point for Beckenham. Include the full postcode and whether access involves a flat entrance, stairs or fitted cabinetry. Do not move the appliance to prepare a photograph.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “one zone will not heat” establish the failed part?
No. Describe that observation separately from “the supply protection operates”. Explain whether they began together or at different times, and include the fitting detail: the equipment shares its position. The inspection can then consider the symptoms and safe access together.