Samsung / Fridge / freezer / BR2
The appliance makes a new noise
Compare the new sound with the appliance's usual behaviour: when it starts, how long it lasts and whether opening a door changes it. Include any temperature change too. A sound alone cannot identify a compressor problem. Model acceptance is checked first, and compressor replacement is outside this service.
Compare this observation: a door does not close evenly
Tell us whether a furniture panel is attached and describe any visible gap or change in alignment. Do not tilt the cabinet or adjust a heavy door as a temporary fix. Include the model and an external photograph. A closing complaint may affect temperature, but its exact cause needs assessment.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the Keston address
Keep the Keston address, complete BR2 postcode and equipment details in one enquiry. A pump fault and an ordinary kitchen-appliance fault need different preparation.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the appliance makes a new noise” establish the failed part?
No. Describe that observation separately from “a door does not close evenly”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.