Rangemaster / Electric hob / BR2
The glass is damaged
Do not use a hob with damaged glass. Keep liquid away and do not touch damaged areas or investigate beneath the surface. Provide a safely taken photograph and the complete model. A matching outline or width does not establish which glass assembly is suitable; the appliance identity is needed first.
Compare this observation: the appliance is completely unresponsive
Stop using the hob if it became unresponsive alongside heat, a burnt smell or electrical protection operating. Describe any remaining lights or sounds and mention recent supply work. Do not open electrical housings or attempt live checks. This enquiry concerns existing electric equipment, not a new gas installation or conversion.
The equipment shares its position.
Tell us about stacked equipment, neighbouring cupboards or other fittings that limit access. A visible connection is not an invitation to loosen it.
For the Hayes address
Specify Hayes in Bromley, Kent, with the complete BR2 postcode. This avoids confusing the address with other places named Hayes.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the glass is damaged” establish the failed part?
No. Describe that observation separately from “the appliance is completely unresponsive”. Explain whether they began together or at different times, and include the fitting detail: the equipment shares its position. The inspection can then consider the symptoms and safe access together.