Miele / Washer dryer / BR2
The machine stops while warm
Stop using the washer dryer if it cuts out while unusually hot or produces a burning smell. Tell us approximately when the interruption occurred and what the display showed. Do not keep resetting it after cooling. The difference between a normal cooling stage and an abnormal stop needs the model and observed sequence.
Compare this observation: drying takes much longer
Explain whether the longer drying time developed gradually or appeared suddenly. Include the type of load, selected setting and whether the displayed time keeps changing. Follow only maintenance listed for users in the manual. If overheating or a scorched smell accompanies the delay, stop use rather than extending the drying run.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Hayes address
Specify Hayes in Bromley, Kent, with the complete BR2 postcode. This avoids confusing the address with other places named Hayes.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the machine stops while warm” establish the failed part?
No. Describe that observation separately from “drying takes much longer”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.