Mercury / Electric hob / BR1
Touch controls do not respond
Describe whether the controls are dark, locked or lit but unresponsive. Include any symbol shown and whether the surface was recently cleaned or affected by a spill. Follow only the normal user-lock instructions for the model. Do not spray liquid into controls or infer a failed circuit board from touch behaviour alone.
Compare this observation: the glass is damaged
Do not use a hob with damaged glass. Keep liquid away and do not touch damaged areas or investigate beneath the surface. Provide a safely taken photograph and the complete model. A matching outline or width does not establish which glass assembly is suitable; the appliance identity is needed first.
The equipment shares its position.
Tell us about stacked equipment, neighbouring cupboards or other fittings that limit access. A visible connection is not an invitation to loosen it.
For the Bromley address
For a Bromley address, include the full BR1 postcode and entry arrangements. The district alone does not identify the property or confirm the visit.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “touch controls do not respond” establish the failed part?
No. Describe that observation separately from “the glass is damaged”. Explain whether they began together or at different times, and include the fitting detail: the equipment shares its position. The inspection can then consider the symptoms and safe access together.