Leisure / Electric hob / BR2
The glass is damaged
Do not use a hob with damaged glass. Keep liquid away and do not touch damaged areas or investigate beneath the surface. Provide a safely taken photograph and the complete model. A matching outline or width does not establish which glass assembly is suitable; the appliance identity is needed first.
Compare this observation: a zone heats unpredictably
Stop using a zone that seems to heat without dependable control. Record the selected level and whether heating stayed on, changed unexpectedly or stopped. Do not carry on cooking to reproduce the behaviour. Give the model and hob type so the control and heating arrangement can be assessed appropriately.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the Hayes address
Specify Hayes in Bromley, Kent, with the complete BR2 postcode. This avoids confusing the address with other places named Hayes.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “the glass is damaged” establish the failed part?
No. Describe that observation separately from “a zone heats unpredictably”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.