Lamona / Electric hob / BR8
A control knob is loose
Describe whether the outer knob is loose, the shaft feels unusual or the selected setting no longer changes. Stop using a control that cannot operate reliably. Do not grip an exposed shaft with tools or force a damaged fitting. The model determines the correct control arrangement and any suitable repair.
Compare this observation: the hob cuts out after warming
Stop use if the hob cuts out repeatedly after warming or appears to overheat. Describe the number of zones in use and whether the display remained lit. Mention changed cupboards or storage nearby. Do not alter cooling arrangements or remove the appliance to investigate the cause; assessment needs the actual model.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the Swanley address
Swanley enquiries need the complete BR8 address and the actual appliance or specialist unit. The online request starts a conversation; it does not reserve a visit by itself.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “a control knob is loose” establish the failed part?
No. Describe that observation separately from “the hob cuts out after warming”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.