Lamona / Dishwasher / BR1 / BR2
The dishes stay cold and greasy
Describe the finished dishes, detergent residue and selected programme together. Say whether the wash ended normally or stopped early. Poor cleaning may accompany several different operating problems, so it does not identify a heater or circulation part by itself. Keep internal checks for the assessment and quote the full model.
Compare this observation: a continuous pump sound continues
Stop use if pumping continues unusually when no normal programme is progressing. Note when the sound begins and any display message. Do not tilt the appliance or defeat a protective system to make it quiet. Persistent pumping can be a response to another condition, so the motor sound alone is not a diagnosis.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the Bickley address
Bickley addresses can use BR1 or BR2. Keep the complete postcode with the house or flat identifier rather than choosing a district from the town name.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the dishes stay cold and greasy” establish the failed part?
No. Describe that observation separately from “a continuous pump sound continues”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.