Kenwood / Washer dryer / BR2
The machine stops while warm
Stop using the washer dryer if it cuts out while unusually hot or produces a burning smell. Tell us approximately when the interruption occurred and what the display showed. Do not keep resetting it after cooling. The difference between a normal cooling stage and an abnormal stop needs the model and observed sequence.
Compare this observation: clothes are warm but remain wet
Tell us the programme used and how much of the washed load was left for drying. Check the model manual for its washing and drying limits, which may differ. Describe whether dampness is new and whether the machine reports a normal finish. Warm laundry alone does not confirm that the drying system is working correctly.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Hayes address
Specify Hayes in Bromley, Kent, with the complete BR2 postcode. This avoids confusing the address with other places named Hayes.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “the machine stops while warm” establish the failed part?
No. Describe that observation separately from “clothes are warm but remain wet”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.