Kenwood / Washer dryer / BR1
Drying never starts after washing
Record the last stage that completed successfully before drying was expected. Mention water still visible, an unfinished spin or a warning on the display. Do not force a transition by repeated restarts. A drying phase that never begins may depend on an earlier interruption, so the sequence matters more than a suspected part.
Compare this observation: the drum turns unevenly
Identify the operation during which the drum movement changes: washing, fast spin or drying. Different stages can use different turning patterns. Describe a new noise or interruption separately from ordinary reversals. Keep hands clear of a moving drum and do not open the cabinet; the model and stage help make the report useful.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Bromley address
For a Bromley address, include the full BR1 postcode and entry arrangements. The district alone does not identify the property or confirm the visit.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “drying never starts after washing” establish the failed part?
No. Describe that observation separately from “the drum turns unevenly”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.