Kenwood / Washer dryer / BR3
Washing works but drying does not
Keep the washing result and drying result separate in your description. Say whether the drying phase begins, whether the clothes become warm and how the programme finishes. Include the selected combined cycle and approximate load. The drying arrangement belongs to the exact washer-dryer model; it should not be inferred from a separate dryer.
Compare this observation: a drying warning appears
Copy the full warning and note whether it appears when drying is selected, after warming or near completion. Include whether the washing stage still works normally. A brief photograph of an already visible display can help. Do not select repeated drying runs just to reproduce the message; the exact model is essential.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Beckenham address
BR3 is the starting point for Beckenham. Include the full postcode and whether access involves a flat entrance, stairs or fitted cabinetry. Do not move the appliance to prepare a photograph.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “washing works but drying does not” establish the failed part?
No. Describe that observation separately from “a drying warning appears”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.