Kenwood / Fridge / freezer / BR3
The fridge is warm but the freezer seems normal
Describe each compartment separately and include an existing temperature reading if available. Keep doors closed as much as practical and protect food that may no longer be stored safely. This enquiry is for accepted conventional refrigeration; American side-by-side units, compressor replacement and sealed refrigerant-system work are outside our service.
Compare this observation: water collects below the drawers
Explain whether the water is inside the fresh-food section, beneath the appliance or near a door. Protect food and keep clear of wet electrical areas. Do not force wire into an unfamiliar drain or introduce chemicals. Location and timing help distinguish different water paths without naming a replacement part.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the Beckenham address
BR3 is the starting point for Beckenham. Include the full postcode and whether access involves a flat entrance, stairs or fitted cabinetry. Do not move the appliance to prepare a photograph.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “the fridge is warm but the freezer seems normal” establish the failed part?
No. Describe that observation separately from “water collects below the drawers”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.