Indesit / Electric hob / BR1
Touch controls do not respond
Describe whether the controls are dark, locked or lit but unresponsive. Include any symbol shown and whether the surface was recently cleaned or affected by a spill. Follow only the normal user-lock instructions for the model. Do not spray liquid into controls or infer a failed circuit board from touch behaviour alone.
Compare this observation: a control knob is loose
Describe whether the outer knob is loose, the shaft feels unusual or the selected setting no longer changes. Stop using a control that cannot operate reliably. Do not grip an exposed shaft with tools or force a damaged fitting. The model determines the correct control arrangement and any suitable repair.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the Bromley address
For a Bromley address, include the full BR1 postcode and entry arrangements. The district alone does not identify the property or confirm the visit.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “touch controls do not respond” establish the failed part?
No. Describe that observation separately from “a control knob is loose”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.