Hotpoint / Washing machine / BR2
The door will not release
Note whether the machine still indicates an active programme, a warning or a completed cycle. Say whether water remains visible through the door. Keep the handle intact and do not try to release the lock with tools. The display state and programme stage are more useful than guessing which locking part is required.
Compare this observation: water stays in the drum
Tell us how far the programme reached before the water remained, and whether the usual emptying sound occurred. Include any message shown on the display. Leave the door shut if water is inside, and do not release a filter or hose to investigate. The drainage route needs assessment before a part can be identified.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Keston address
Keep the Keston address, complete BR2 postcode and equipment details in one enquiry. A pump fault and an ordinary kitchen-appliance fault need different preparation.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the door will not release” establish the failed part?
No. Describe that observation separately from “water stays in the drum”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.