Hotpoint / Washer dryer / BR8
A leak happens only on drying
Stop use when a leak occurs during drying, even if washing appears normal. Describe where water first appears and how far the drying programme has progressed. Avoid moving the machine or disconnecting pipework. Combined appliances manage water and moisture in model-specific ways, so the timing helps prepare an appropriate inspection.
Compare this observation: drying takes much longer
Explain whether the longer drying time developed gradually or appeared suddenly. Include the type of load, selected setting and whether the displayed time keeps changing. Follow only maintenance listed for users in the manual. If overheating or a scorched smell accompanies the delay, stop use rather than extending the drying run.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Swanley address
Swanley enquiries need the complete BR8 address and the actual appliance or specialist unit. The online request starts a conversation; it does not reserve a visit by itself.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “a leak happens only on drying” establish the failed part?
No. Describe that observation separately from “drying takes much longer”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.