Hotpoint / Washer dryer / BR1 / BR2
Clothes are warm but remain wet
Tell us the programme used and how much of the washed load was left for drying. Check the model manual for its washing and drying limits, which may differ. Describe whether dampness is new and whether the machine reports a normal finish. Warm laundry alone does not confirm that the drying system is working correctly.
Compare this observation: the door stays locked after drying
Explain whether the display shows completion, cooling or an error after drying. Give the time already allowed for the normal release described in the manual. Do not prise the handle or attempt an emergency release without the correct instructions. Tell us about visible water and any unusual heat when requesting advice.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Bickley address
Bickley addresses can use BR1 or BR2. Keep the complete postcode with the house or flat identifier rather than choosing a district from the town name.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “clothes are warm but remain wet” establish the failed part?
No. Describe that observation separately from “the door stays locked after drying”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.