Hotpoint / Tumble dryer / BR2
A scraping or thumping sound appears
Stop using the dryer if a new scrape, heavy thump or displaced drum is noticed. Describe whether the sound repeats during rotation or only at starting. Do not reach into the cabinet or keep restarting it to clear the sound. Include the exact model and any recent move or loading change.
Compare this observation: drying takes several cycles
Describe the load, programme and condition of the laundry when it came from the washer. Mention whether the longer drying time is new or gradual. User-cleanable filters should be maintained only as the manual explains. Leave enclosed parts alone; prolonged drying does not identify a heating component by itself.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Keston address
Keep the Keston address, complete BR2 postcode and equipment details in one enquiry. A pump fault and an ordinary kitchen-appliance fault need different preparation.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “a scraping or thumping sound appears” establish the failed part?
No. Describe that observation separately from “drying takes several cycles”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.