Hotpoint / Electric oven / BR3
The fan runs but the oven stays cold
Give the cooking function, selected temperature and affected cavity. Describe the fan, light and display separately because one working feature does not confirm that heating is available. Do not access the back or heating connections. The exact model and a clear account of normal settings help prepare the enquiry.
Compare this observation: the display works but cooking will not start
Record any lock, clock or programme symbol alongside the chosen cooking function. Mention whether this followed a power interruption. Use only the normal user settings explained for the model; avoid assuming the clock is the cause. The display being lit does not establish that the remaining controls or heating system are sound.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the Beckenham address
BR3 is the starting point for Beckenham. Include the full postcode and whether access involves a flat entrance, stairs or fitted cabinetry. Do not move the appliance to prepare a photograph.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the fan runs but the oven stays cold” establish the failed part?
No. Describe that observation separately from “the display works but cooking will not start”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.