Hotpoint / Electric hob / BR1 / BR2
An induction zone does not recognise a pan
Explain whether the issue concerns one pan, one zone or all ordinary compatible cookware already used successfully. Include any pan symbol or warning. Do not remove the hob glass or access electronics. The aim is to distinguish a cookware-related observation from a zone complaint before model-specific checks are planned.
Compare this observation: the hob cuts out after warming
Stop use if the hob cuts out repeatedly after warming or appears to overheat. Describe the number of zones in use and whether the display remained lit. Mention changed cupboards or storage nearby. Do not alter cooling arrangements or remove the appliance to investigate the cause; assessment needs the actual model.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the Bickley address
Bickley addresses can use BR1 or BR2. Keep the complete postcode with the house or flat identifier rather than choosing a district from the town name.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “an induction zone does not recognise a pan” establish the failed part?
No. Describe that observation separately from “the hob cuts out after warming”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.