Hisense / Washing machine / BR5
The display is dark
Leave the machine switched off if a blank display follows sparks, a hot smell or electrical protection operating. Do not open controls or repeatedly restore a tripping supply. Tell us whether the panel is entirely dark or gives a brief response, and whether the loss of operation was sudden or intermittent.
Compare this observation: water stays in the drum
Tell us how far the programme reached before the water remained, and whether the usual emptying sound occurred. Include any message shown on the display. Leave the door shut if water is inside, and do not release a filter or hose to investigate. The drainage route needs assessment before a part can be identified.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Petts Wood address
Use the complete BR5 postcode for a Petts Wood enquiry. Keep the fault code separate from the model number; the two details identify different things.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the display is dark” establish the failed part?
No. Describe that observation separately from “water stays in the drum”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.