Hisense / Washing machine / BR3
Water stays in the drum
Tell us how far the programme reached before the water remained, and whether the usual emptying sound occurred. Include any message shown on the display. Leave the door shut if water is inside, and do not release a filter or hose to investigate. The drainage route needs assessment before a part can be identified.
Compare this observation: a knock develops as the speed rises
Stop using the machine if it knocks heavily or moves as the spin builds. Describe when the sound begins and whether it repeats with drum movement. Do not steady a moving cabinet by hand or reach behind it. Include the model and any recent move so the arrangement can be assessed safely.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Beckenham address
BR3 is the starting point for Beckenham. Include the full postcode and whether access involves a flat entrance, stairs or fitted cabinetry. Do not move the appliance to prepare a photograph.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “water stays in the drum” establish the failed part?
No. Describe that observation separately from “a knock develops as the speed rises”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.