Haier / Washing machine / BR7
A knock develops as the speed rises
Stop using the machine if it knocks heavily or moves as the spin builds. Describe when the sound begins and whether it repeats with drum movement. Do not steady a moving cabinet by hand or reach behind it. Include the model and any recent move so the arrangement can be assessed safely.
Compare this observation: the door will not release
Note whether the machine still indicates an active programme, a warning or a completed cycle. Say whether water remains visible through the door. Keep the handle intact and do not try to release the lock with tools. The display state and programme stage are more useful than guessing which locking part is required.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Chislehurst address
For Chislehurst, provide the complete BR7 postcode and describe the equipment location inside the property. Include any fitted furniture door or restricted access.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “a knock develops as the speed rises” establish the failed part?
No. Describe that observation separately from “the door will not release”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.