Grundig / Washer dryer / BR4
The drum turns unevenly
Identify the operation during which the drum movement changes: washing, fast spin or drying. Different stages can use different turning patterns. Describe a new noise or interruption separately from ordinary reversals. Keep hands clear of a moving drum and do not open the cabinet; the model and stage help make the report useful.
Compare this observation: washing works but drying does not
Keep the washing result and drying result separate in your description. Say whether the drying phase begins, whether the clothes become warm and how the programme finishes. Include the selected combined cycle and approximate load. The drying arrangement belongs to the exact washer-dryer model; it should not be inferred from a separate dryer.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the West Wickham address
Give the full BR4 postcode and days when someone can provide access. We offer Monday–Thursday appointments, with the actual slot confirmed by the team.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “the drum turns unevenly” establish the failed part?
No. Describe that observation separately from “washing works but drying does not”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.