Grundig / Tumble dryer / BR5
The door will not stay closed
Describe whether the door will not latch, drops out of alignment or closes but produces a warning. Stop use if it cannot close normally. Do not tape it shut or bypass the safety switch. Give the model and an external view of the hinge and catch area for the enquiry.
Compare this observation: an error appears only after running
Copy the displayed warning and record the approximate stage at which it appears. Include whether the clothes are still cold, warm and wet or nearly dry. There is no need to run the machine again solely to collect a code. The full model and existing observations help determine the next assessment.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Petts Wood address
Use the complete BR5 postcode for a Petts Wood enquiry. Keep the fault code separate from the model number; the two details identify different things.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “the door will not stay closed” establish the failed part?
No. Describe that observation separately from “an error appears only after running”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.