Grundig / Electric hob / BR4
The appliance is completely unresponsive
Stop using the hob if it became unresponsive alongside heat, a burnt smell or electrical protection operating. Describe any remaining lights or sounds and mention recent supply work. Do not open electrical housings or attempt live checks. This enquiry concerns existing electric equipment, not a new gas installation or conversion.
Compare this observation: one zone will not heat
Tell us the hob type and exact zone that no longer heats. Describe whether other zones and the display remain normal. A zone position is not sufficient to identify a component, especially across different technologies. Keep the glass and underside assembled, and supply the full model from a safely visible label.
Entry or stairs affect the visit.
Add the floor level, entrance arrangements and route to the equipment. Those details help plan access without assuming a particular property layout.
For the West Wickham address
Give the full BR4 postcode and days when someone can provide access. We offer Monday–Thursday appointments, with the actual slot confirmed by the team.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “the appliance is completely unresponsive” establish the failed part?
No. Describe that observation separately from “one zone will not heat”. Explain whether they began together or at different times, and include the fitting detail: entry or stairs affect the visit. The inspection can then consider the symptoms and safe access together.