Give the equipment its correct name.
Use the visible programme, fitting and warning details to describe this particular enquiry. Leave lifting and internal checks to the assessment.
A door does not close evenly
Tell us whether a furniture panel is attached and describe any visible gap or change in alignment. Do not tilt the cabinet or adjust a heavy door as a temporary fix. Include the model and an external photograph. A closing complaint may affect temperature, but its exact cause needs assessment.
The unit has no visible power
Describe whether the light, display and ordinary operating sounds have all disappeared or only one feature has stopped. Mention a power interruption or supply work. Do not move a heavy appliance or open its electrics to investigate. Protect the contents and give the exact model before a visit is discussed.