Fisher & Paykel / Tumble dryer / BR2
A scraping or thumping sound appears
Stop using the dryer if a new scrape, heavy thump or displaced drum is noticed. Describe whether the sound repeats during rotation or only at starting. Do not reach into the cabinet or keep restarting it to clear the sound. Include the exact model and any recent move or loading change.
Compare this observation: the cabinet becomes unusually hot
Stop the dryer when the cabinet becomes unusually hot or smells scorched. Keep the account to what was already observed; do not run another cycle to compare temperatures. Mention surrounding storage or a recent move. Never bypass temperature protection, open the housing or rely on repeated cooling and resetting.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Keston address
Keep the Keston address, complete BR2 postcode and equipment details in one enquiry. A pump fault and an ordinary kitchen-appliance fault need different preparation.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “a scraping or thumping sound appears” establish the failed part?
No. Describe that observation separately from “the cabinet becomes unusually hot”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.