Electrolux / Washer dryer / BR2
The wash phase leaves water
Describe whether the machine attempted to empty and whether it reached the spin. Water left during washing can affect the later drying stage too. Keep a water-filled door closed and leave drain connections attached. Record any warning and unusual sound so the enquiry describes the whole interrupted cycle rather than only damp laundry.
Compare this observation: drying takes much longer
Explain whether the longer drying time developed gradually or appeared suddenly. Include the type of load, selected setting and whether the displayed time keeps changing. Follow only maintenance listed for users in the manual. If overheating or a scorched smell accompanies the delay, stop use rather than extending the drying run.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Keston address
Keep the Keston address, complete BR2 postcode and equipment details in one enquiry. A pump fault and an ordinary kitchen-appliance fault need different preparation.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “the wash phase leaves water” establish the failed part?
No. Describe that observation separately from “drying takes much longer”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.