Electrolux / Tumble dryer / BR6
The cabinet becomes unusually hot
Stop the dryer when the cabinet becomes unusually hot or smells scorched. Keep the account to what was already observed; do not run another cycle to compare temperatures. Mention surrounding storage or a recent move. Never bypass temperature protection, open the housing or rely on repeated cooling and resetting.
Compare this observation: a scraping or thumping sound appears
Stop using the dryer if a new scrape, heavy thump or displaced drum is noticed. Describe whether the sound repeats during rotation or only at starting. Do not reach into the cabinet or keep restarting it to clear the sound. Include the exact model and any recent move or loading change.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Orpington address
For Orpington, include the full BR6 postcode before asking about an appointment. Model suitability, charge and available work are confirmed with the team.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “the cabinet becomes unusually hot” establish the failed part?
No. Describe that observation separately from “a scraping or thumping sound appears”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.