De Dietrich / Electric oven / BR2
The display works but cooking will not start
Record any lock, clock or programme symbol alongside the chosen cooking function. Mention whether this followed a power interruption. Use only the normal user settings explained for the model; avoid assuming the clock is the cause. The display being lit does not establish that the remaining controls or heating system are sound.
Compare this observation: the fan runs but the oven stays cold
Give the cooking function, selected temperature and affected cavity. Describe the fan, light and display separately because one working feature does not confirm that heating is available. Do not access the back or heating connections. The exact model and a clear account of normal settings help prepare the enquiry.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Keston address
Keep the Keston address, complete BR2 postcode and equipment details in one enquiry. A pump fault and an ordinary kitchen-appliance fault need different preparation.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “the display works but cooking will not start” establish the failed part?
No. Describe that observation separately from “the fan runs but the oven stays cold”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.