Give the equipment its correct name.
Use the visible programme, fitting and warning details to describe this particular enquiry. Leave lifting and internal checks to the assessment.
The grill has stopped working
Specify the grill function and whether the same cavity still works on another ordinary oven setting. Include any light, fan or display change. Do not handle a heating element or remove panels to look for damage. A grill-only failure needs its own description rather than being grouped with every no-heat complaint.
The door will not close properly
Stop using the oven if a damaged door, loose glass or hinge makes closing unsafe. Describe a visible gap, sagging position or handle problem separately. Do not remove a heavy door or release spring-loaded fittings. Provide the model and an external photograph so the correct door arrangement can be considered.