Caple / Electric oven / BR2
The grill has stopped working
Specify the grill function and whether the same cavity still works on another ordinary oven setting. Include any light, fan or display change. Do not handle a heating element or remove panels to look for damage. A grill-only failure needs its own description rather than being grouped with every no-heat complaint.
Compare this observation: the protective device trips during heating
Stop using the oven when a protective device operates. Tell us the function selected and whether it happened immediately or after warming. Do not recreate the event through repeated resets, and never bypass protection. The timing and complete model help prepare the enquiry without identifying the faulty component in advance.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the Hayes address
Specify Hayes in Bromley, Kent, with the complete BR2 postcode. This avoids confusing the address with other places named Hayes.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “the grill has stopped working” establish the failed part?
No. Describe that observation separately from “the protective device trips during heating”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.