Caple / Electric hob / BR4
The appliance is completely unresponsive
Stop using the hob if it became unresponsive alongside heat, a burnt smell or electrical protection operating. Describe any remaining lights or sounds and mention recent supply work. Do not open electrical housings or attempt live checks. This enquiry concerns existing electric equipment, not a new gas installation or conversion.
Compare this observation: an induction zone does not recognise a pan
Explain whether the issue concerns one pan, one zone or all ordinary compatible cookware already used successfully. Include any pan symbol or warning. Do not remove the hob glass or access electronics. The aim is to distinguish a cookware-related observation from a zone complaint before model-specific checks are planned.
Working room is restricted.
Mention the space around the equipment and anything blocking normal access. Do not drag a machine out, loosen a mounting or disconnect pipework to show the fault.
For the West Wickham address
Give the full BR4 postcode and days when someone can provide access. We offer Monday–Thursday appointments, with the actual slot confirmed by the team.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “the appliance is completely unresponsive” establish the failed part?
No. Describe that observation separately from “an induction zone does not recognise a pan”. Explain whether they began together or at different times, and include the fitting detail: working room is restricted. The inspection can then consider the symptoms and safe access together.