Caple / Fridge / freezer / BR7
Water collects below the drawers
Explain whether the water is inside the fresh-food section, beneath the appliance or near a door. Protect food and keep clear of wet electrical areas. Do not force wire into an unfamiliar drain or introduce chemicals. Location and timing help distinguish different water paths without naming a replacement part.
Compare this observation: the freezer temperature rises
Record any temperature indication or alarm and whether frozen food has softened. Protect affected food rather than relying on a familiar operating sound to judge performance. Provide the full model for acceptance checks. We do not offer compressor changes or sealed-system repairs, and American-style side-by-side units are excluded.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Chislehurst address
For Chislehurst, provide the complete BR7 postcode and describe the equipment location inside the property. Include any fitted furniture door or restricted access.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “water collects below the drawers” establish the failed part?
No. Describe that observation separately from “the freezer temperature rises”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.