Caple / Dishwasher / BR4
One rack cleans worse than the other
Identify the poorer rack and describe the residue left there. Mention whether the pattern began after changing the loading or fitting taller items. Do not run the dishwasher with an open-door safety device bypassed. A difference between racks helps describe water distribution, but inspection is needed before naming a failed part.
Compare this observation: glasses develop marks
Explain whether the marks are food, a wipeable film or cloudiness that seems part of the glass. Note the detergent and any salt or rinse-aid indication. Avoid adding unfamiliar cleaning chemicals while investigating. A change in wash result needs the programme and model details before a mechanical fault can be assumed.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the West Wickham address
Give the full BR4 postcode and days when someone can provide access. We offer Monday–Thursday appointments, with the actual slot confirmed by the team.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “one rack cleans worse than the other” establish the failed part?
No. Describe that observation separately from “glasses develop marks”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.