Caple / Dishwasher / BR2
A continuous pump sound continues
Stop use if pumping continues unusually when no normal programme is progressing. Note when the sound begins and any display message. Do not tilt the appliance or defeat a protective system to make it quiet. Persistent pumping can be a response to another condition, so the motor sound alone is not a diagnosis.
Compare this observation: water leaks around the door
Stop the dishwasher and keep clear of water near sockets or switches. Describe whether the leak begins during filling, washing or emptying, and whether foam is visible. Do not keep running it to locate the leak. An external photograph and the fitted or freestanding arrangement help prepare the visit.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Keston address
Keep the Keston address, complete BR2 postcode and equipment details in one enquiry. A pump fault and an ordinary kitchen-appliance fault need different preparation.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “a continuous pump sound continues” establish the failed part?
No. Describe that observation separately from “water leaks around the door”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.